How come I did not receive any confirmation emails?

How come I did not receive any confirmation emails? This is a question we recieve often from travelers making reservations on various services. In fact, you may be asking yourself this question even if you’ve purchased a product online from ubiquitous websites like Amazon.com, Ebay.com, 1800flowers.com, etc.

Here are a couple of guidelines to remember when purchasing products or services on the internet:

1) You are entirely responsible for making sure you are able to receive confirmation emails from online services you use.

2) Most free internet email services like Yahoo, Gmail, Aol, Hotmail, etc. will block many important emails and confirmation emails you intend to receive, even if you are not aware they use blocking techniques.

Because of these two basic facts you should never use a free email service, or any email service you cannot totally control, for important purchases or business purposes. If you are using a Yahoo, Hotmail, Gmail, or other free email system, please know that many commercial websites, including Instant World Booking, may be unable to send you email concerning transactions or purchases you have made. This is because these email systems are known to block a large amount of legitimate email, due to their efforts to fight spam. We advise that these free email systems should never be used for authentic business purposes.

But, you don’t have to take our word for it. This problem has been well documented by many authoritative sources. For example, to find hundreds of problems concerning Yahoo rejecting legitimate email, simply perform a Google search for “Yahoo bouncing email”. Here is just one source documenting dozens of problems in which Yahoo rejected desired mail:
http://www.ahfx.net/weblog.php?article=107

One way to ensure that you receive confimation and delivery emails from online services you use, be sure to add the sender’s email to your address book.

Here are instructions for some popular email clients: