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 Value for Money  3.6
 Rooms  3.6
 Cleanliness  3.9
 Location  3.8
 Security & Safety  4.0
 Service & Staff  3.9
 Food / Dining  3.2
 Total  3.8

"Could do better"

User Rating:  2.1
Reviewer:   Talia B. of Brooklyn, NY, United States
Reviewed:   April 8, 2018  (see hostel reviews from Instantworldbooking.com)
Traveled:   April 2018     Type:   Family
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
We just returned from our trip to Antingua. the hotel was fine: clean, with a pretty garden and pleasant staff. the bathrooms are a bit run down but clean
But on a number of occassions we felt they were unfair in their charges.
The instantworldbooking cost we were supposed to pay for the room was $650 but with the exchange rate they used and a credit card fee we landed up paying 705.
We decided against using their service to get a ride to the airport because it landed up (again due to some odd exchange rate voodoo) being significantly more than we had to pay elsewhere.
Even getting laundry done turned into a discussion because our moderate size bag was going to be charged as a large bag and a half.
It all left us with an unpleasant feeling that we were being taken advantage of.

"Fraudulent Procedure"

User Rating:  1.0
Reviewer:   Guadalupe Concepcion M. of Ensenada, Baja California, Mexico
Reviewed:   April 15, 2017  (see hostel reviews from Instantworldbooking.com)
Traveled:   April 2017     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
After having paid in advance a third of the total sum for a 5 night stay and after having decided not to stay because the attention received at the hotel was inadequate, we were not only forced to find another accommodation but my credit card was charged without my approval for the full length of the stay. I complained at the Guatemaltecan national institute for tourism (INGUAT) and placed a formal complaint with the Police in Antigua, as well as advising my bank about this fraudulent procedure carried out by the hotel. I will definitely post this information in my social networks.


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